FAQs

When/How will my order be shipped?

All orders will be dispatched within 1-3 working days.

Shipping is free!

Royal Mail 1st Class within the UK.

Royal Mail International Tracked& Signed to the rest of the WORLD.

(Please be aware that there are still delays around the world due to Covid restrictions. Please note I cannot be held responsible for goods that are delayed in transit or collection)

Do you do comissions/custom orders?

Yes I do commissions either from a photo you send or remake a previous work of mine. I can even make desired changes like blonde girl to dark hair, a different background, or some adjustments of the clothing...etc 

Once you decide to place a custom order, I create a special listing for you in my shop. After the payment received I start your project. It usually takes 2 weeks for me to finish a custom piece once I start. 

If you are willing to have a commission, please get in touch with me via silaozgun@gmail.com so we can talk all the details.

Pricing: It really depends on how detailed the photo you send and the size of the hoop I will be working on. 

Can I pay in installments?

Yes, you can! Please get in touch with me before you purchase anything.

Do you accept returns?

If for any reason you are not happy with your purchase and wish to return it, please notify me by email (silaozgun@gmail.com) within 21 days of receipt and return your order within a further 21 days. Your order should be returned in the original packaging. It is advisable that returned items are sent using ‘special delivery’ or 'tracked' so they are insured on the way, as you will be responsible for any items lost in transit. You will be refunded (less postage costs) within 7 days of me receiving your return. Please note, you are responsible for any postage costs incurred in returning.

Can I cancel my purchase?

If the item has not been dispatched yet, yes you can!

If your order has been dispatched already, please follow the returns policy procedure outline above.

Commissioned items cannot be cancelled once I start making the project.

Downloadable items cannot be cancelled.